We are a small team based in Wellington New Zealand, for technical issues it is best to use the Forum. The community is fantastic and will endeavour to help you, and due to timezones, you will probably get an answer quicker than we can normally get to you. We also check the forum each day.
You can also email us at firstname.lastname@example.org Please be patient and give us a day or 2 to reply. Especially over the weekends.